Betting Rules

1. General betting conditions

By opening an account, accessing the website or placing a wager, you confirm that you have read and accepted the rules that apply to your use of the service. Different games, betting products and promotions may have additional rules. Any product-specific conditions displayed on the relevant page form part of the rules for that product.

You must use the website only where online gambling is lawful for you. You are responsible for checking the laws that apply in your location and for complying with any age, identity, tax or other legal requirements. Access may be restricted in some locations, and The Pokies Net Casino may refuse or limit access where required by law, its internal procedures or a relevant platform rule.

You must be at least 18 years old, or the minimum legal gambling age that applies to you, whichever is higher. You must not allow another person to use your account, and you must not assist a person who is under the legal gambling age to access betting services. The account holder remains responsible for activity carried out through their account unless unauthorised use has been reported promptly.

• Keep your account information accurate, complete and up to date.
• Use only payment methods that you are authorised to use.
• Keep your password, verification information and account access details confidential.
• Do not create or use an account for another person.
• Do not use the service for unlawful activity, fraud, money laundering or any form of market manipulation.
• Follow the rules shown for the specific game, event, promotion or betting product before placing a wager.

2. Placing and accepting bets

A wager is generally treated as placed only after you select the relevant option, enter the required stake and confirm the transaction through the website. Before confirming, check the product, selection, stake, odds or displayed value, applicable fees if any, and any relevant terms. You are responsible for reviewing the details of a wager before submission.

A bet is not guaranteed to be accepted merely because an option is visible or available on the website. Acceptance may depend on account status, available funds, product availability, technical conditions, applicable limits and risk or compliance checks. Where a wager is accepted, a confirmation or transaction record may be displayed in your account. Keep records of important transactions for your own reference.

You must have sufficient cleared funds or available balance before placing a wager. A pending deposit, reversed payment, chargeback or delayed payment may not be treated as available funds. The website may reject, cancel or review a wager if the required funds are not available or if a payment is later reversed.

The available stake, odds, game settings, betting limits and other displayed information may change. A wager submitted after a change may be rejected, accepted on the updated terms, or referred for review, depending on the product rules. If a confirmation screen or product rule provides a different process, that process will apply to the relevant wager.

Duplicate, mistaken or unauthorised bets

Check your bet history if you are unsure whether a wager was submitted. Do not repeatedly press a confirmation button or place another wager while a transaction is processing. If you believe a wager was duplicated, placed in error or made without your authority, report the issue through the available support process as soon as possible. A request for cancellation is not automatically accepted, particularly once a bet has been accepted or play has started.

3. Game results and settlement

Wagers are settled according to the rules for the applicable game or betting product and the result recorded by the relevant system or approved result source. The rules may explain how outcomes are determined, what counts as a winning selection, how ties or void outcomes are treated, and when a result is considered final.

For casino games and other randomised products, outcomes are generated by the game system in accordance with the applicable game rules. Previous results do not predict future results. A winning or losing result does not create a right to change, repeat or reverse a completed game round. You should review the information provided for each game before playing.

For products involving an event, competition or external result, settlement may depend on the official result or another result source identified in the applicable rules. If an event is postponed, abandoned, interrupted, changed or completed under unusual circumstances, the specific product rules will determine whether wagers remain active, are resettled or are treated as void.

If a result is entered incorrectly, calculated incorrectly or settled using information later found to be unreliable, the transaction may be reviewed and corrected. This may include removing an incorrect credit, restoring a valid stake or resettling a wager in accordance with the applicable rules. The website may also correct obvious administrative or display errors.

Voided or cancelled wagers

A wager may be voided or cancelled where required by the product rules, a technical failure, an incorrect price or description, a duplicate transaction, a payment issue, suspected misuse or another valid operational or legal reason. Where a wager is voided, the applicable rules will determine how the stake is handled. A promotion, bonus or special offer may have separate cancellation and settlement conditions.

Your account history is the primary record of wagers, adjustments, deposits and returns. If you notice a result or balance that appears incorrect, review the relevant transaction details and raise the issue promptly. Delayed reporting can make an investigation more difficult, although each matter will be considered on its circumstances.

4. Technical issues, errors and fair use

Online services can be affected by maintenance, internet connections, device settings, software faults, payment delays or other events outside reasonable control. Do not assume that a wager has been placed, cancelled or settled because a page has stopped responding. Check your account history after reconnecting before taking further action.

If a technical issue affects a game, wager or transaction, the relevant record may be reviewed. The website may suspend a product, pause an account, correct an error or take another reasonable step to protect players and the integrity of the service. A displayed balance, price or result that is clearly incorrect does not necessarily create an entitlement to receive the incorrect amount.

You must not interfere with the website, use automated tools without permission, exploit a software fault, manipulate game play, reverse engineer the service or attempt to gain an unfair advantage. You must also avoid activity that could disrupt other players or affect the security, reliability or fairness of the platform.

The Pokies Net Casino may conduct identity, payment, security, source-of-funds or other compliance checks. During a review, some account functions or transactions may be restricted. You may be asked to provide information or documents that are reasonably required to complete a check. Failure to provide required information may affect access to the account or the processing of a transaction.

1. Stop using the affected product if you suspect a fault or unusual behaviour.
2. Record the date, time, product and transaction details where possible.
3. Check your account history once the connection or service is restored.
4. Do not attempt to exploit or repeat a suspected error.
5. Raise the issue through the available support channel with clear and accurate information.

5. Responsible and secure betting

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and use only money you can afford to lose. Consider setting personal time and spending limits, and take regular breaks. Never chase losses by increasing stakes or continuing to play for longer than planned.

Do not bet when you are affected by alcohol, drugs, strong emotions, financial pressure or another condition that may affect your judgement. Keep gambling separate from essential household expenses and financial commitments. If betting is becoming difficult to control, stop playing and seek support from an appropriate Australian gambling-help service or qualified professional.

Account tools may be available to help you manage your play, such as deposit controls, time reminders, activity information, cooling-off options or self-exclusion. Availability and operation can vary by product and location. Read the instructions carefully before activating a tool, because some restrictions may apply immediately and may not be reversible during the selected period.

Protect your account by using a strong, unique password and signing out on shared devices. Contact the available support team promptly if you believe someone has accessed your account, if your payment details may be compromised, or if account information is incorrect. Never send your password or security code to another person.

These Betting Rules are general information and do not replace the rules shown for a particular product or the full website Terms and Conditions. If there is an inconsistency, the applicable product terms and the current Terms and Conditions will determine how the matter is handled, subject to any rights you may have under applicable law. Rules may be updated from time to time, so review them before placing new wagers.