Privacy Policy

About this Privacy Policy

The Pokies Net Casino aims to handle personal information carefully, fairly and transparently. This policy is written for players in Australia and describes the types of information an online casino site may collect, why that information may be used, and the circumstances in which it may be shared. The information handled will depend on how a player interacts with the website and which services or features are used.

Personal information means information or an opinion that can identify a person, either on its own or when combined with other information. Some information may be required to create an account, verify a player's identity, process transactions, provide support or meet applicable legal and responsible gambling obligations. If requested information is not provided, some account or website functions may not be available.

This policy should be read together with the website's other applicable terms and notices. It may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version published on the website will apply to information handled under this policy.

Information the site may handle

The Pokies Net Casino may handle different categories of information during the player relationship. The exact information collected depends on the account activity, payment method, device, support request and verification requirements involved.

• Account details, such as a player's name, date of birth, contact details, login information, account preferences and records of communications with the site.
• Identity and verification information, including documents or information used to confirm identity, age, eligibility, account ownership or other required checks.
• Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history, account balances, refunds and information needed to investigate a payment.
• Gaming and account activity, including sessions, interactions with account features, requests, responsible gambling settings and records needed to manage the account.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language, general location information, connection details and website activity.
• Cookie and similar technology data, including information about visits, pages viewed, preferences, sign-in activity and interactions with online content.
• Support and correspondence information, including messages, questions, verification responses, complaints and other information a player chooses to provide.

Players should provide information that is accurate and current. Where information changes, keeping account details up to date can help with verification, account security, payments and support. Players should avoid sending unnecessary sensitive information through general website forms or messages.

Why information is used and when it may be shared

Information may be used for purposes connected with operating an online casino account and providing website services. These purposes can include creating and maintaining an account, confirming a player's identity and age, processing deposits and withdrawals, maintaining account security, responding to enquiries and providing customer support.

• To operate, administer and improve the website, account features and player experience.
• To carry out identity, age, payment, security, anti-fraud and anti-money-laundering checks where required.
• To detect, prevent and investigate suspected fraud, unauthorised access, technical abuse, multiple accounts, payment problems or other activity that may affect the site or its players.
• To process transactions, keep accurate financial records and resolve payment or account questions.
• To communicate about accounts, service updates, verification requests, security matters, support issues and other necessary operational information.
• To understand website usage, troubleshoot problems, test features and improve performance, reliability and accessibility.
• To send marketing communications where permitted and where a player has provided the required consent or otherwise has a lawful marketing preference.
• To meet legal, regulatory, tax, accounting, dispute-resolution, responsible gambling and record-keeping obligations that apply to the service.

Information may be shared with service providers that help operate the website or provide related functions. Depending on the service involved, these providers may support hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, security, analytics or record management. They should receive information only where it is reasonably needed for the relevant service and should handle it in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to protect the website, players or other people, to investigate suspected unlawful or harmful activity, to respond to a valid legal request, or to establish, exercise or defend legal rights. Information is not intended to be shared for unrelated purposes without an appropriate basis.

Some service providers or technical systems may handle information from locations outside Australia. Where this occurs, reasonable steps should be taken to protect the information and to use it only for relevant business, service or legal purposes. Players can contact privacy support if they have questions about how their information is handled.

Cookies and similar technologies

The website may use cookies and similar technologies to support essential functions, remember preferences, maintain sessions, improve security, understand how the website is used and help improve online services. Cookies are small data files placed on a device by a website or related service. Some cookies may be necessary for account features to work correctly, while others may support analytics, preferences or communications.

A browser may allow players to view, block, delete or limit cookies. Players can manage cookie settings through their browser settings and, where available, through controls provided on the website. Disabling or deleting certain cookies may affect sign-in, security checks, preferences or other website functions. Cookie choices made on one browser or device may not apply automatically to another.

Information collected through cookies may be considered personal information where it can be linked with an account, device or individual. Cookie data is handled for the purposes described in this policy and in accordance with the choices available through the browser or website controls.

Security, retention and your privacy rights

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No online transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, support and security records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational requirements.

Depending on the circumstances, players may have privacy rights relating to their personal information. These may include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, requesting deletion of their data where it is no longer needed or there is another valid basis for deletion, and withdrawing consent to marketing communications. A request may need to be checked before it is completed so that account information is not disclosed to the wrong person.

How to exercise your data rights

To make a privacy or data request, players can contact support@thepokiesnetcasino.click. Please explain the request clearly and, where relevant, identify the account or information involved. This address can be used to ask for access to personal information, correction of personal information, deletion of data, or withdrawal of consent to marketing. A request to withdraw marketing consent will not affect necessary service messages, such as account, security, transaction or verification communications.

Requests will be considered in accordance with applicable privacy requirements and the circumstances of the request. There may be situations where access, correction or deletion cannot be completed immediately, including where information is needed for security, fraud prevention, dispute handling, legal compliance or required record keeping. If a request cannot be fully actioned, an explanation may be provided where appropriate.

Players who believe their personal information has been handled incorrectly should first contact privacy support so the concern can be reviewed. Players may also have the option to raise a complaint with an appropriate privacy authority or other body available in their jurisdiction. The Pokies Net Casino aims to respond to privacy enquiries in a reasonable manner and to work with players to address genuine concerns.