Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and The Pokies Net Casino concerning your use of the website and any associated services. They apply to visitors, registered account holders and players, although some provisions may only apply after an account has been created. Additional terms may apply to particular games, competitions, promotions, payment methods, account features or other services. Where additional terms are provided, they should be read together with these Terms & Conditions.

By accessing the website, creating an account, making a deposit or using a game, you confirm that you have read and accepted these terms. If you do not agree with any part of them, you must not use the site or its services. You are responsible for checking this page and any linked terms regularly. The version published on the site at the time of your use will generally apply, subject to any mandatory rights available to you under applicable law.

You must use the site only for lawful purposes and in a way that does not interfere with its operation, security or the experience of other users. You are responsible for complying with the laws and regulations that apply to you, including rules concerning online gambling, payments, taxation, age restrictions and the use of internet services in the place where you are located.

Changes to these terms

The Pokies Net Casino may update these Terms & Conditions from time to time to reflect changes to the services, legal requirements, security measures or business practices. Updated terms will take effect when published on the site unless a different effective date is stated. If a change is significant, reasonable notice may be provided where appropriate. Continuing to use the site after an update means that you accept the revised terms. If you do not accept an update, you must stop using the services.

Interpretation of these terms

References to the site include the website, mobile versions, games, account areas and related services made available by The Pokies Net Casino. References to you or your mean the person accessing or using the services. If a provision conflicts with a specific promotion, game or payment rule, the more specific rule may apply to that feature, provided it is consistent with applicable law.

2. Eligibility and player accounts

You may only use the services if you meet the minimum legal age and all other eligibility requirements that apply to you. You must not register or play if online gambling is prohibited for you under applicable law, if you are located in a restricted area, or if you are subject to a gambling exclusion or restriction that prevents you from using the services.

When registering, you must provide information that is accurate, current and complete. The site may request information or documents to verify your identity, age, location, payment method or source of funds. You must update your account details if they change. Services may be delayed, restricted or unavailable where information is missing, inaccurate, misleading or cannot be reasonably verified.

Your account is for your personal use only. You must keep your username, password, authentication details and devices secure. Do not share your account, allow another person to use it, or permit another person to place bets or play through it. You should notify the site promptly if you suspect unauthorised access, unusual activity or a security issue involving your account.

• You must not create more than one account unless this is expressly permitted by the applicable account rules.
• You must not register on behalf of another person or use another person's identity.
• You must not use a payment method belonging to another person without proper authorisation and any required approval.
• You must not provide false, incomplete or misleading information.
• You must not attempt to avoid identity, security, payment or responsible gambling checks.
• You must not use an account for business, resale, syndication or any purpose unrelated to personal play unless agreed in writing.
• You must not allow a person who is under the required legal age to access or use your account.

The Pokies Net Casino may refuse an application, restrict an account, suspend access or close an account where it is reasonably necessary for legal, regulatory, security, verification, responsible gambling or operational reasons. Where permitted, any remaining balance will be handled in accordance with applicable law and these terms. You may be asked to complete verification before an account can be fully opened, used or closed.

3. Games, transactions and promotions

Games are provided for entertainment. You should only play with money that you can afford to lose and should set personal limits before you begin. Game outcomes are determined by the relevant game systems and rules. Results may not be predictable, and previous outcomes do not create any entitlement to a future result. No representation is made that you will win or recover money lost through gambling.

Before playing, you should review the information displayed for the relevant game, including its rules, stakes, available features and any restrictions. A game may be unavailable, interrupted, changed or withdrawn where this is required for maintenance, security, legal compliance or another operational reason. If a technical or administrative error affects a game or account, the affected transaction or result may be reviewed and corrected where appropriate.

Deposits and payment methods

Deposits must be made using a payment method that you are authorised to use. You must not use a payment instrument belonging to another person unless the site has approved that arrangement. Payment providers may apply their own terms, processing rules, fees, limits or security checks. The Pokies Net Casino does not control the independent policies or availability of third-party payment providers.

You are responsible for checking the amount entered and the payment details before confirming a transaction. Deposits may be subject to verification, minimum or maximum limits, availability requirements and other conditions shown at the time of payment. Funds must not be deposited for the purpose of transferring money to another person or account. You should keep records of your deposits and review your account balance regularly.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, payment checks, applicable limits, game rules and any valid promotion terms. A withdrawal may be delayed or declined where information is incomplete, a transaction requires review, activity appears irregular, or processing is not available through the selected method. Any applicable fees, conditions or processing information will be displayed where relevant.

If a technical or administrative error results in an incorrect credit, the relevant amount may be corrected or reversed. You must not knowingly use funds, winnings or promotional benefits that were credited to your account in error. If you notice an incorrect balance, transaction or game result, you should report it through the support or contact process made available on the site.

Promotions and offers

Promotions, bonuses and other offers may be subject to separate terms, eligibility requirements, expiry dates, wagering or play conditions, game restrictions and withdrawal rules. These conditions will be made available with the relevant offer. You should read them before opting in, depositing funds or using a promotional benefit. Unless expressly stated otherwise, an offer is not guaranteed to be available to every player.

The Pokies Net Casino may correct an obvious error, cancel an offer, remove a benefit or restrict participation where an offer has been misused, obtained unfairly, applied in error or used in breach of its terms. Players must not operate multiple accounts, use automated methods or coordinate activity for the purpose of obtaining promotional benefits unfairly.

4. Responsible gambling, privacy and acceptable use

Gambling should remain a form of entertainment, not a way to make money or solve financial problems. You should decide how much time and money you are comfortable spending before playing. Do not chase losses, gamble when distressed, borrow money to gamble or continue playing when gambling is no longer enjoyable.

• Use available deposit, spending, session or account controls where offered.
• Take regular breaks and monitor the amount of time spent on the site.
• Set a budget and do not use money needed for essential living costs.
• Consider a temporary break, account restriction or self-exclusion if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
• Do not ask another person to gamble through your account or try to bypass a restriction.

Information about responsible gambling tools and support options may be available through the site. These tools are intended to assist with safer play, but no tool can replace personal responsibility or professional advice. If you have chosen to self-exclude or close an account, you must not attempt to create another account or access the services through someone else.

Privacy and personal information

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, process transactions, verify identity and age, protect accounts, prevent fraud, meet legal obligations, manage responsible gambling risks and improve the site. Information may be shared with service providers, payment processors, verification partners, authorities or other parties where permitted or required by law.

Prohibited conduct

You must not use the site to commit fraud, launder money, interfere with games, exploit a vulnerability, distribute malware, reverse engineer systems, use bots or automated software, manipulate results, abuse payment processes or engage in conduct that is illegal, threatening, deceptive or harmful. You must also respect intellectual property rights and must not copy, republish or commercially exploit site content without permission.

You must not attempt to gain unauthorised access to another user's account, the site's systems or any connected network. You must not introduce malicious code, overload the site, bypass technical controls or interfere with security measures. Suspected fraud, abuse or other unlawful conduct may be investigated and referred to appropriate parties where permitted or required.

5. Suspension, liability, complaints and applicable law

Access may be suspended, restricted or terminated if you breach these terms, fail a required check, use the services unlawfully, create a security risk, misuse an offer, engage in suspicious activity or create a responsible gambling concern. Access may also be affected by maintenance, technical faults, service provider issues, changes in law or circumstances outside reasonable control.

The site and its content are provided on an availability basis. While reasonable steps may be taken to maintain accuracy, security and continuity, uninterrupted access cannot be guaranteed. The Pokies Net Casino is not responsible for loss caused by events beyond reasonable control, internet or telecommunications failures, device problems, payment provider issues, unauthorised access caused by your failure to protect account details, or your breach of these terms.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable law. Subject to those rights, you use the site at your own risk and remain responsible for reviewing transactions, protecting your account and making informed decisions about play.

Complaints and disputes

If you have a question, complaint or concern, you should first use the support or contact process made available on the site. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. You may be asked for further information to verify your identity and investigate the issue. Complaints are assessed in a fair and reasonable manner, subject to privacy, security and legal requirements.

You should keep copies of relevant messages, transaction records and other information relating to a complaint. The outcome of a review may depend on the available records, game or payment data, verification information and the specific terms that applied at the time. Nothing in this process limits any mandatory right you may have under applicable law.

Applicable law

These terms are intended to operate consistently with applicable Australian law and any mandatory rights available to players. Any dispute or issue that cannot be resolved through the available support process may be dealt with by a court or other body that has appropriate jurisdiction. If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms & Conditions, together with any additional game, promotion, privacy and responsible gambling terms displayed on the site, represent the terms governing your use of The Pokies Net Casino. If you have questions about how a particular rule applies, review the information shown with the relevant service before continuing to use it.